Privacy Policy

# 3. PRIVACY POLICY **Website:** https://raasenza.com/ **Business Name:** RAS INTERNATIONAL **Business Constitution:** Proprietorship **Email:** support@raasenza.com **Phone:** +91 93119 32567 **Address:** First Floor, D-126, Tagore Garden Extension, New Delhi, West Delhi, Delhi – 110027 ## Introduction RAS INTERNATIONAL, operating the Raasenza website, respects your privacy and aims to handle personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, and shared when you browse our website or purchase our beauty and skincare products. ## Information We Collect Depending on how you use our website, we may collect: - Contact details, including name, email address, phone number, and billing or delivery address. - Order details, including products purchased, order number, transaction status, and delivery information. - Payment-related information, such as transaction references and payment status. - Customer communications, enquiries, feedback, and return or refund requests. - Technical information, such as IP address, browser type, device information, and website usage data, where collected. - Cookie and similar technology information, where these tools are enabled. ## How We Use Your Information We may use personal information to: - Process and fulfil orders. - Arrange deliveries and send order updates. - Handle cancellations, returns, replacements, and refunds. - Respond to customer enquiries and complaints. - Maintain business, accounting, and tax records. - Detect fraud and unauthorised activity. - Operate, secure, and improve our website. - Send promotional communications where permitted by law and, where required, with your consent. - Comply with legal and regulatory obligations. ## Payment Processing Payments may be processed by third-party payment service providers. Such providers may collect and process payment information according to their own privacy and security practices. We do not intend to collect banking passwords, payment PINs, or one-time passwords through ordinary customer-support communications. ## Sharing of Information We may share relevant information with service providers where necessary to operate our business, including: - Courier and logistics partners. - Payment processors. - Website hosting and technical-support providers. - Analytics or advertising providers, where enabled. - Professional advisers or authorities where required by law. We do not intend to sell customer personal information as a standalone product. ## Cookies and Analytics Our website may use cookies and similar technologies to support shopping-cart functionality, remember preferences, measure website performance, and improve the customer experience. Customers may be able to manage cookies through browser settings. Disabling certain cookies may affect website functionality. Website owner: Please ensure that the actual analytics, advertising, and cookie tools used on the website are accurately disclosed. ## Data Security We take reasonable measures intended to protect personal information against unauthorised access, loss, misuse, or disclosure. However, no online transmission or electronic storage system can be guaranteed to be completely secure. ## Data Retention We retain personal information for as long as reasonably necessary for order fulfilment, customer service, legal compliance, dispute resolution, and recordkeeping. Information will be deleted or otherwise handled in accordance with applicable law when it is no longer required, subject to lawful retention obligations. ## Your Privacy Rights Subject to applicable law, you may be entitled to request access to, correction of, or deletion of certain personal information, withdraw consent where processing relies on consent, or raise a privacy complaint. To submit a request, contact support@raasenza.com. We may need to verify your identity before acting on your request. ## Third-Party Websites Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites. Please review their privacy policies before sharing information with them. ## Changes to This Policy We may update this Privacy Policy when our business practices, website features, or legal obligations change. The revised policy will be published on this page with an updated revision date. ## Contact Us RAS INTERNATIONAL First Floor, D-126, Tagore Garden Extension New Delhi, West Delhi, Delhi – 110027 Email: support@raasenza.com Phone: +91 93119 32567