Terms & Conditions

# 4. TERMS AND CONDITIONS **Website:** https://raasenza.com/ **Business Name:** RAS INTERNATIONAL **Business Constitution:** Proprietorship **Email:** support@raasenza.com **Phone:** +91 93119 32567 **Address:** First Floor, D-126, Tagore Garden Extension, New Delhi, West Delhi, Delhi – 110027 ## 1. Introduction Welcome to Raasenza. This website is operated by RAS INTERNATIONAL, a proprietorship business. By accessing our website or purchasing products through it, you agree to these Terms and Conditions, subject to applicable law. ## 2. Use of the Website You agree to use this website lawfully and not to engage in fraudulent activity, interfere with website security, misuse website content, or attempt to disrupt our services. We may restrict access where reasonably necessary to protect customers, the business, or the website, subject to applicable law. ## 3. Products and Descriptions Raasenza offers beauty and skincare products. We aim to provide accurate product descriptions, images, prices, ingredients, usage information, and other relevant details. Actual packaging, colours, or appearance may vary slightly due to photography, display settings, or manufacturer updates. Such variations do not excuse a product being materially different from its description. Customers should read product labels, ingredient lists, directions, and warnings before use. ## 4. Beauty and Skincare Disclaimer Individual results may vary depending on skin type, sensitivity, usage, and other factors. Information on our website is provided for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment. Customers should review ingredients and consult a qualified healthcare professional if they have allergies, medical concerns, or uncertainty about a product's suitability. Discontinue use and seek appropriate medical advice if a product causes a concerning reaction. Nothing in this disclaimer limits rights or remedies available under applicable law. ## 5. Prices and Offers Prices and promotional offers are displayed on the website and may change from time to time. The applicable price, taxes, discounts, and shipping charges will be displayed before the order is placed, where relevant. Promotional offers may have additional conditions, including validity periods, minimum order values, or product exclusions. Those conditions will be disclosed where applicable. ## 6. Orders and Acceptance Placing an order constitutes a request to purchase the selected products. Orders may be subject to payment verification, stock availability, and fraud checks. If we cannot fulfil an order, we will communicate the issue and arrange cancellation and any applicable refund in accordance with law. We may decline or cancel an order for a genuine stock issue, suspected fraudulent transaction, material pricing error, or another lawful reason. Any applicable refund will be processed in accordance with law. ## 7. Payments Payments must be completed through the payment methods available at checkout. Online payments may be subject to verification by the relevant payment provider. Cash on delivery, if offered, may be subject to additional conditions shown at checkout. Customers must not use another person's payment credentials without authorisation. ## 8. Shipping and Delivery Estimated delivery is generally 3–7 business days, depending on the delivery location, courier service, and product availability. Free shipping applies to eligible orders above ₹[INSERT MINIMUM ORDER VALUE]. Shipping charges for other orders will be displayed at checkout. Delivery estimates may be affected by unforeseen events. Please refer to our Shipping Policy for additional details. ## 9. Cancellations, Returns, and Refunds Cancellation requests should be submitted as early as possible. Cancellation may not be possible after dispatch. Eligible returns may be requested within 7 days of delivery, subject to our Returns and Refunds Policy. Hygiene-related restrictions may apply to opened or used beauty and skincare products where lawful. These restrictions do not override applicable rights concerning defective, damaged, incorrect, unsafe, or materially misdescribed products. Refunds will be processed according to our Returns and Refunds Policy and applicable law. ## 10. Intellectual Property Unless otherwise stated, website content, including brand elements, logos, text, graphics, photographs, and original design material, is owned by or licensed to RAS INTERNATIONAL. You may not reproduce, republish, distribute, modify, or commercially exploit website content without permission, except where permitted by law. ## 11. Third-Party Services The website may rely on third-party services for payments, delivery, hosting, analytics, or other functions. Use of those services may also be subject to the relevant third party's terms and policies. We will handle issues relating to third-party services in accordance with our responsibilities under applicable law. ## 12. Limitation of Liability Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited. Subject to that requirement, RAS INTERNATIONAL will not be responsible for losses arising solely from a customer's misuse of a product, failure to follow clearly provided instructions, or unauthorised use of the website, to the extent permitted by law. Nothing in these terms removes any statutory consumer rights or remedies available to customers. ## 13. Privacy Personal information collected through the website will be handled in accordance with our Privacy Policy and applicable data-protection law. Please read our Privacy Policy to understand how information is collected, used, stored, and shared. ## 14. Complaints and Grievance Redressal Customers may contact us about orders, products, payments, delivery, returns, refunds, or other concerns. Grievance Officer: [INSERT FULL NAME] Designation: [INSERT DESIGNATION] Email: support@raasenza.com Phone: +91 93119 32567 Postal Address: First Floor, D-126, Tagore Garden Extension, New Delhi, West Delhi, Delhi – 110027 Complaints will be acknowledged and addressed within the timeframes required by applicable law. ## 15. Governing Law and Disputes These Terms and Conditions are governed by the laws of India. Disputes will be handled by courts or other forums having jurisdiction under applicable law. Nothing in this section restricts a consumer's statutory right to seek redress before an appropriate consumer dispute redressal forum. ## 16. Changes to These Terms We may revise these Terms and Conditions from time to time. Updated terms will be published on this page with a revised date. Changes will apply as permitted by law and will not remove rights that have already accrued to customers. ## 17. Contact Us RAS INTERNATIONAL First Floor, D-126, Tagore Garden Extension New Delhi, West Delhi, Delhi – 110027 Email: support@raasenza.com Phone: +91 93119 32567