Returns

# 2. RETURNS AND REFUNDS POLICY **Website:** https://raasenza.com/ **Business Name:** RAS INTERNATIONAL **Email:** support@raasenza.com **Phone:** +91 93119 32567 **Address:** First Floor, D-126, Tagore Garden Extension, New Delhi, West Delhi, Delhi – 110027 ## Return Window Customers may request a return within 7 days of delivery, subject to the eligibility conditions in this policy. Please contact us within this period with your order number and reason for the request. Each request will be reviewed in accordance with this policy and applicable law. ## Eligible Return Reasons A return, replacement, or refund may be considered if: - The product received is damaged or defective. - The wrong product was delivered. - An item is missing from the order. - The product materially differs from its description on our website. - Another return or refund entitlement applies under applicable law. We may request photographs, packaging details, or other reasonable information to investigate the issue. ## Beauty and Skincare Product Hygiene For hygiene and safety reasons, change-of-mind returns may not be accepted for products that have been opened, used, unsealed, or tampered with, where such restrictions are lawful. This restriction does not override applicable consumer rights relating to defective, damaged, incorrect, unsafe, or materially misdescribed products. Where a return is eligible, customers should retain the original packaging, labels, accessories, and invoice wherever reasonably possible. ## How to Request a Return 1. Email support@raasenza.com or call +91 93119 32567 within 7 days of delivery. 2. Provide your order number, product name, delivery date, and reason for the request. 3. Share photographs or other evidence if requested. 4. Wait for return instructions from our support team before shipping the product. Please do not send products to an address that has not been confirmed by our team. ## Return Shipping For verified cases involving damaged, defective, incorrect, or materially misdescribed products, we will communicate the appropriate return or collection arrangement. For other eligible returns, return-shipping responsibility will be communicated to the customer and handled in accordance with applicable law. ## Refunds Approved refunds will generally be issued to the original payment method. Where this is not reasonably possible, an alternative lawful method may be arranged with the customer's agreement. Refunds will generally be initiated within 7–10 business days after approval or completion of the required return checks. The time taken for the refund to appear in the customer's account may vary depending on the payment provider or bank. Any refund required by applicable law will be processed within the legally applicable period. ## Order Cancellation Customers may contact us to request cancellation before dispatch. Cancellation cannot be guaranteed after an order has been shipped. Where a paid order is successfully cancelled, any applicable refund will be processed in accordance with our refund procedure and applicable law. ## Contact Us RAS INTERNATIONAL First Floor, D-126, Tagore Garden Extension New Delhi, West Delhi, Delhi – 110027 Email: support@raasenza.com Phone: +91 93119 32567